Operations Coordinator – Kenya & Uganda

About the role

We are seeking a highly organized Operations Coordinator to manage day‑to‑day operations in Kenya and provide operational oversight for our Uganda office. Based in Nairobi, you will coordinate workflows, monitor KPIs, and ensure seamless service delivery across multiple departments.

Key responsibilities

• Manage daily operations in Kenya and oversee operational activities for Uganda.
• Track client journeys, tasks, deadlines and maintain accurate documentation.
• Coordinate workflows across Sales, Admissions, Recruitment, Visa and Management teams.
• Monitor and report on operational KPIs and performance targets.
• Follow up on pending tasks, escalate issues and ensure compliance with company processes.
• Maintain CRM records and operational documentation.
• Identify operational gaps and recommend process improvements.
• Prepare regular operational and KPI reports for management.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Operations Management, Project Management, Social Sciences or related field.
• Minimum 2 years experience in operations, administration, coordination or a similar role.
• Experience monitoring KPIs, performance targets or operational metrics.
• Strong organizational, administrative and task‑management skills with excellent attention to detail.
• Excellent communication and follow‑up abilities, capable of coordinating with teams, clients and partners.
• Analytical and problem‑solving skills to identify operational gaps and support improvements.
• Ability to work independently, manage multiple priorities and own deadlines.
• Experience in education consulting, student recruitment or international education is a plus.

Required skills

• Microsoft Office
• Google Workspace
• CRM systems
• Task/project management tools