Operations Supervisor – Hospitality Services

About the role

Our client, a leading global airline, is seeking an Operations Supervisor for its hospitality services. Reporting directly to the Operations Manager, the role ensures that all passenger‑related services are delivered efficiently, safely and to the highest quality standards.

Key responsibilities

• Control the provision of welcome, farewell, accompaniment, lounge, fast‑track and loyalty‑program services to passengers.
• Prepare and follow daily work plans to guarantee uninterrupted service delivery.
• Ensure staff compliance with uniform, grooming standards, work discipline and code of conduct.
• Supervise service‑point fixtures, resolve malfunctions and maintain cleanliness.
• Monitor catering, cleaning and other lounge services to sustain passenger satisfaction.
• Report operational issues and passenger feedback to the Operations Manager and relevant units.

Required profile

• Associate degree or equivalent qualification.
• Minimum 3 years of professional experience, including managerial responsibilities.
• Prior experience working in an airline or aviation environment.
• Intermediate proficiency in English.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using ERP systems, preferably Oracle.