Overwatch Operator – Security (24/7 Operations Room)

About the role

Our client, a leading ranch in Kenya, is seeking an Operations Room Overwatch Operator to support its 24/7 operations centre. The role maintains situational awareness across the ranch, monitors communications and tracking systems, coordinates incident response, and ensures accurate operational records.

Key responsibilities

• Monitor and manage radio communications, ensuring clear and timely communication across all assigned channels.
• Monitor EarthRanger and TRBOnet systems, tracking patrols, field units, wildlife movements, GPS locations, and anomalies.
• Coordinate emergency communications during security, wildlife, medical, and environmental incidents, escalating as required.
• Maintain accurate operations‑room logs of incidents, communications, system activities, and escalations.
• Prepare operational reports and records using Microsoft 365 tools, including Word, Excel, SharePoint, Teams, and Outlook.
• Conduct routine system and equipment checks, identifying and reporting technical or communication faults.
• Conduct effective shift handovers, communicating active incidents, system status, pending actions, and key operational information.

Required profile

• Degree or Diploma in ICT, Communications, Security, or a related field.
• 3+ years’ experience in an operations room, communications, security, dispatch, control room, or similar environment.
• Strong IT and Microsoft 365 proficiency, particularly in Teams, Outlook, Excel or SharePoint.
• Experience with radio communication and dispatch systems, including radio etiquette, channel discipline, call routing, GPS tracking, and escalation procedures; experience with TRBOnet or MOTOTRBO is highly desirable.
• Experience with EarthRanger or similar monitoring and incident‑management platforms, such as SMART or Tracks.
• Strong communication skills in English and Kiswahili, with relevant radio operator certification such as a Kenya Communications Authority Radio Operator Certificate, KCAA RRTOC, Amateur Radio Operator Licence.

Required skills

• Microsoft 365 (Teams, Outlook, Excel, SharePoint, Word)
• Radio communication and dispatch systems (TRBOnet, MOTOTRBO)
• EarthRanger or similar incident‑management platforms
• GPS tracking