Protocol Officer – Host Country Services

About the role

The United Nations Office at Nairobi is seeking a Protocol Officer to lead its Host Country Services Unit. Reporting to the Administrative Officer, the incumbent will ensure the delivery of high‑quality protocol and host‑country services to UN entities operating in Kenya.

Key responsibilities

• Plan, organise and supervise the daily activities of the Host Country Services Unit, ensuring timely service delivery.
• Develop and monitor the unit’s annual workplan, set priorities and track performance against objectives.
• Provide expert advice on the Host Country Agreement, privileges and immunities, diplomatic protocol and related procedures.
• Liaise with the Government of Kenya, ministries and agencies on matters affecting UN operations.
• Review and advise on complex or sensitive cases involving privileges, immunities and other host‑country issues.
• Communicate protocol procedures and host‑country requirements to client entities through meetings, guidance notes and SharePoint.
• Analyse service‑delivery data, identify trends and implement improvements to enhance efficiency and client satisfaction.
• Maintain and update standard operating procedures, guidelines and business processes.
• Represent the unit in meetings with government counterparts, inter‑agency bodies and technical committees.

Required profile

• Strong knowledge of the UN Host Country Agreement, diplomatic protocol and related UN regulations.
• Proven experience in managing a team and coordinating services in an international or diplomatic environment.
• Excellent communication and stakeholder‑engagement skills, with the ability to work effectively with government officials and UN client entities.
• Analytical mindset with experience in monitoring performance indicators and implementing service improvements.

Required skills

• SharePoint