Reception Desk / Front Office Agent
Joia Hotels & Resort Ltd · Mombasa
Job description
About the role
We are looking for a Reception Desk / Front Office Agent to welcome guests, manage check‑in and check‑out, and ensure smooth front‑office operations at our hotel in Mombasa.
Key responsibilities
- Welcome guests and provide professional check‑in and check‑out services.
- Manage reservations, guest inquiries, and room allocations.
- Coordinate with housekeeping and other departments for guest needs.
- Handle payments and billing.
- Maintain guest profiles.
- Maintain high standards of customer service and hospitality.
Required profile
- Fluency in Italian (mandatory).
- Professional appearance and attitude.
Required skills
- Knowledge of hotel PMS systems (eZee preferred).
- Excellent communication and guest relation skills.
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Published 1 day ago
Expires 1 month from now
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Joia Hotels & Resort Ltd
Mombasa