Reservation Supervisor – B2B

About the role

MSG Touristic is looking for a Reservation Supervisor – B2B to lead its reservation team serving corporate clients and travel partners. You will ensure bookings are processed accurately, maintain strong partner relationships, and uphold high service standards.

Key responsibilities

• Supervise daily reservation activities for B2B partners and corporate clients, ensuring timely and accurate processing.
• Monitor booking confirmations, amendments, cancellations, and special requests.
• Resolve reservation issues promptly and provide solutions to clients and partners.
• Lead, coach, and support the reservation team, monitor performance, and ensure compliance with procedures.
• Conduct regular training sessions to improve product knowledge and reservation skills.
• Allocate workloads efficiently and manage task distribution.
• Maintain strong relationships with partner companies and suppliers, coordinating with internal departments for seamless service.
• Handle escalated cases to ensure high customer satisfaction.
• Prepare daily and monthly reservation reports, track booking trends, and recommend process improvements.

Required profile

• Minimum 5 years of experience in reservations, with at least 2 years in a supervisory role.
• Experience in B2B travel operations or tourism companies.
• Strong knowledge of reservation systems and travel operations.
• Excellent leadership, communication, and organizational abilities.

Required skills

• Reservation systems
• Microsoft Office