Restaurant Supervisor

About the role

The Restaurant Supervisor will oversee daily front‑of‑house operations at our Westlands location, ensuring smooth service flow, high guest satisfaction, and strict compliance with hygiene and safety standards.

Key responsibilities

• Supervise opening and closing procedures and coordinate kitchen, bar and service teams.
• Lead wait staff, assign duties, conduct shift briefings and debriefings, and provide on‑the‑job coaching.
• Handle guest inquiries, resolve complaints promptly, and monitor satisfaction feedback.
• Manage POS usage, billing, cash handling and end‑of‑shift reconciliation.
• Ensure food safety, cleanliness of dining areas and adherence to health regulations.
• Monitor front‑of‑house inventory, report shortages and support waste reduction.
• Assist management in achieving sales targets through upselling and performance tracking.

Required profile

• Diploma in Hospitality Management or related field.
• Minimum 2 years experience as a supervisor or senior waiter/waitress in a restaurant or hotel.
• Strong leadership, communication and customer‑service orientation.
• Ability to multitask and work efficiently under pressure.

Required skills

• Familiarity with POS (Point of Sale) systems.