Administration Assistant

About the role

The Administration Assistant will provide comprehensive administrative support to the DRC Urban Program Office in Kenya. Working closely with project managers, the country office, and external partners, the role ensures smooth front‑office operations and contributes to the overall efficiency of the programme.

Key responsibilities

• Manage the front desk on a full‑time basis, welcoming visitors, handling enquiries and directing them to the appropriate team.
• Receive, record, and distribute all incoming correspondence, parcels and courier shipments while maintaining an accurate tracking system.
• Maintain organised filing systems for front‑desk documents and office records.
• Coordinate transport arrangements for staff field trips in liaison with the Facilities Manager.
• Assist with official travel bookings, including flights, accommodation and related logistics.
• Support HR processes such as onboarding of new staff and exit/clearance procedures.
• Collaborate with the Safety Coordinator, Supply Chain and other support units to ensure compliance with organisational policies.

Required profile

• Previous experience in office administration or a similar support role.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal, to interact with visitors and staff.
• Ability to work collaboratively with multiple internal and external stakeholders.

Required skills

What we offer

• Opportunity to work within a leading humanitarian organization.
• Exposure to protection, child protection and GBV programmes.
• Professional development in a multicultural environment.