Administrative Support – Absence Management Team

About the role

We are looking for an Administrative Support professional to join our Absence Management and Modified Duty Offsite (MDOS) programs. The role will ensure smooth claim processing, effective communication with injured workers and supervisors, and strict compliance with payroll and record‑keeping standards.

Key responsibilities

• Liaise with injured workers, nonprofit supervisors, clients and internal teams via phone, email and text to facilitate timely communication.
• Conduct reminder calls, weekly employee check‑ins and monitor performance in collaboration with supervisors.
• Verify and enter employee work hours, maintain payroll data, audit documents and ensure accurate record‑keeping.
• Support the Return‑to‑Work team with placements, lead orientations when needed and provide high‑quality customer service.

Required profile

• 3‑5 years of experience in Absence Management, MDOS or Return‑to‑Work programs.
• Strong background in administrative or claims support, data entry and payroll/attendance tracking.
• Excellent organizational abilities, attention to detail and capacity to multitask in a fast‑paced environment.
• Professional verbal and written communication skills with a focus on confidentiality.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.