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Associate Back Officer – Garissa

I&M Bank · Westlands

Junior 🇬🇧 English

Job description

About the role

The Associate Back Officer will support the bank’s back‑office operations, ensuring accurate processing of cheques, payments and internal transfers while delivering excellent service to internal and external stakeholders.

Key responsibilities

  • Vet and process cheques, ensuring accuracy and completeness.
  • Scan, correct and update cheque statuses, notifying relevant parties.
  • Reconcile outward cheques against reports.
  • Confirm rates with treasury before processing.
  • Process DMS instructions within SLA, minimizing errors.
  • Handle salary and EFT processing, reconciling related accounts.
  • Manage standing orders, remittances and direct debit payments on time.
  • Process internal transfers accurately and promptly.
  • Respond to customer calls, queries and complaints, resolving issues and promoting cross‑selling.

Required profile

  • Bachelor’s degree in Business, Banking or a related field.
  • Minimum of one (1) year relevant experience in a similar back‑office role within a comparable organization.

Required skills

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    Published 3 weeks ago

    Expires 1 month from now

    37 views · 0 interested

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    I&M Bank

    Westlands