Back Office Associate – Lamu
I&M Bank · Westlands
Job description
About the role
The Back Office Associate will support the bank’s daily operations in Lamu, ensuring that cheque processing, electronic fund transfers and other transactional activities are handled accurately and within service level agreements. You will work closely with treasury, operations and customer service teams to maintain smooth financial workflows.
Key responsibilities
- Vet, scan and process cheques, confirming accuracy and completeness.
- Reconcile outward cheques against reports and confirm rates with treasury when required.
- Process DMS instructions, salaries, EFTs and standing orders within defined SLAs.
- Handle direct debit payments, internal transfers and remittances on time.
- Respond to customer calls, queries and complaints, providing resolutions and promoting cross‑selling opportunities.
Required profile
- Bachelor’s degree in Business, Banking or a related field.
- Minimum of one (1) year of relevant experience in a similar back‑office role within a comparable organization.
Required skills
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Published 3 weeks ago
Expires 1 month from now
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I&M Bank
Westlands
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