Call Center Representative – Invoice Processing

About the role

We are looking for a fast‑moving, system‑savvy Call Center Representative to support a high‑volume, data‑driven environment. The role focuses on reviewing and auditing accounts payable transactions, processing invoices, and maintaining vendor records with a strong emphasis on accuracy and compliance.

Key responsibilities

• Inbox triage and queue management: filter incoming emails, remove noise, and ensure only actionable invoices enter the processing queue.
• Invoice extraction and data validation: verify OCR‑extracted data against source PDFs, correct missing or inaccurate fields, and prioritize critical information such as due dates.
• Systems navigation and exception handling: switch between ERP platforms and DocuPeak to cross‑reference data, resolve mismatches, and escalate complex cases to senior reviewers.

Required profile

• High comfort with data systems, software platforms, and digital workflows.
• Proven ability to manage high‑volume transactional workloads while maintaining accuracy.
• Strong analytical mindset with attention to detail and a drive to resolve discrepancies quickly.
• Excellent written and verbal communication skills with a customer‑centric approach.
• Proactive problem‑solver who can investigate root causes and suggest improvements.

Required skills

• Microsoft Office Applications (basic proficiency)
• DocuPeak
• ERP systems such as NetSuite, SAP, Oracle or similar accounting platforms