Customer Service Executive

About the role

We are looking for a proactive Customer Service Executive to be the first point of contact for our clients in Kikuyu. You will handle inquiries, resolve issues and help build lasting relationships while supporting internal teams.

Key responsibilities

• Respond to customer inquiries, requests and complaints via phone, email and chat, providing accurate and timely information.
• Coordinate with internal departments to process orders, service requests and ensure smooth delivery.
• Investigate and resolve complaints, record incidents and recommend improvements.
• Maintain up‑to‑date customer records, prepare reports and assist with database updates.
• Collect feedback, analyse trends and contribute to initiatives that enhance customer satisfaction.

Required profile

• Degree in Business Administration, Communication, Marketing or a related field.
• Minimum three years of experience in customer service, client relations or front‑office roles.
• Strong verbal and written communication skills with a customer‑focused attitude.
• Ability to work independently and meet agreed timelines.

Required skills

• Microsoft Office
• Customer management systems

What we offer

• Competitive salary of KSH 30,000 per month.
• Full‑time permanent position.
• Opportunity to develop within a growing recruitment firm.