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This job expired on 20/09/2026. It no longer accepts applications.
Customer Service Representative
Solvo Global Careers · Comté de Nairobi
Job description
About the role
We are looking for a Customer Service Representative to deliver exceptional support to our customers via phone and chat. The role involves handling inquiries about products, services, purchases, order status and general support requests.
Key responsibilities
- Respond to customer queries through phone and chat channels.
- Provide accurate information on products, services and order status.
- Resolve issues promptly while maintaining a professional tone.
- Document interactions and follow up as needed.
Required profile
- Advanced (C1) English proficiency.
- Minimum 1 year of customer service experience, preferably in a contact‑center environment.
- Strong communication and problem‑solving abilities.
- Ability to thrive in a fast‑paced setting.
- Willingness to work onsite in Nairobi.
- Availability to work the shift from 4:00 PM to 1:00 AM.
Required skills
What we offer
- KES 40,000 monthly salary plus transportation allowance.
- Paid training and ongoing development support.
- Professional, collaborative and inclusive work environment.
- Opportunities for career growth and advancement.
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Solvo Global Careers
Comté de Nairobi
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