Customer Success Manager

About the role

Ajua is looking for a Customer Success Manager to professionally manage assigned customer accounts, maintain strong relationships and ensure customers derive full value from Ajua’s platform. The role acts as the primary point of contact, communicating new products, features and updates while driving upsell opportunities.

Key responsibilities

• Manage end‑to‑end customer account creation, onboarding, training and ongoing support.
• Communicate product updates, service features and company changes to customers.
• Upsell additional products and solutions to grow existing accounts.
• Handle billing, invoicing and credit management in line with contractual agreements.
• Prepare and deliver regular status reports highlighting successes and areas of concern.
• Collaborate with product, sales, engineering, partnerships and finance teams to ensure seamless customer experiences.

Required profile

• Relevant university degree from a reputable institution.
• At least 3 years of account and relationship management experience.
• Experience in SaaS environments and customer service/experience.
• Strong analytical ability to translate data into actionable insights.
• Excellent communication, interpersonal and organizational skills.

What we offer

• Great and fun work environment with brilliant minds.
• Competitive salary and benefits.
• Opportunity to work in a fast‑growing startup shaping customer experience in Africa.