Director, People Technology

About the role

Transcarent is looking for a strategic, technically fluent leader to head its People Technology function. The Director will shape the operating model, roadmap, and delivery of the People Technology ecosystem, ensuring platforms, integrations, data, and workflows are stable, scalable, and aligned with business priorities.

Key responsibilities

• Provide day‑to‑day and strategic leadership across platform operations, roadmap execution, governance, service delivery, release management, issue resolution, and continuous improvement.
• Transition the team from implementation mode to a durable, scalable operating model that supports growth and evolving People priorities.
• Define clear team goals, roles, responsibilities, decision rights, operating rhythms, and performance expectations.
• Build a culture of ownership, quality, urgency, and strong cross‑functional partnership.
• Own and maintain a People Technology roadmap aligned with business priorities, People strategy, compliance, and platform capabilities.
• Translate business needs into sequenced initiatives, measurable outcomes, and realistic delivery plans.
• Establish intake, prioritization, and governance processes for enhancements, defects, projects, and cross‑functional requests.
• Drive disciplined execution across configuration, integrations, testing, deployment, issue management, and adoption.

Required profile

• Proven leadership in People Technology with experience in AI‑driven solutions.
• Product‑mindset with strong operational judgment.
• Ability to lead through complexity, ambiguity, and change.
• Skilled at creating clarity, aligning teams around shared priorities, and delivering consistent, credible outcomes.

Required skills

• Artificial Intelligence (AI) background
• API integration expertise
• Data analytics and reporting
• Experience with HRIS and People technology platforms