Field Service Engineer – Palletizer Automation

About the role

Sidel is seeking a Field Service Engineer specialized in palletizer automation to support both existing and new machines at customer sites in Kenya and internationally. You will be the technical bridge between our engineering team and the end‑user, ensuring equipment performs to contractual and safety standards.

Key responsibilities

• Test, evaluate, and commission palletizer equipment at customer plants.
• Identify, document, and resolve non‑conformities, preparing job progress charts and technical reports.
• Provide on‑site troubleshooting, technical support, and after‑sales opportunities reporting.
• Follow Sidel’s Standard Operating Procedures, coordination plans, and customer rules.
• Report daily activities and issues to the Installation Site Manager.

Required profile

• Bachelor’s degree in engineering or equivalent.
• Minimum 3 years of field service experience in the beverage industry.
• Fluent English; French is a plus.
• Willingness to travel up to 90 % of the time, including international locations.
• Physical ability to lift up to 50 lb and work on ladders, scaffolding, and in confined spaces.

Required skills

• Hands‑on experience with automation controllers: B&R, Siemens, Elau, Allen‑Bradley.
• Strong knowledge of mechanical, electrical, and aseptic automation systems.
• Ability to produce clear technical documentation and reports.