Fleet Maintenance Coordinator

About the role

The Fleet Maintenance Coordinator ensures that truck and trailer breakdowns are addressed quickly to minimise downtime and keep operations running smoothly. This role acts as the central communication hub between drivers, maintenance shops, roadside service providers and operations staff.

Key responsibilities

• Receive and respond promptly to driver breakdown calls or alerts.
• Assess repair needs and determine the appropriate solution (roadside service, tow, in‑house shop).
• Dispatch roadside service providers or tow trucks when needed.
• Coordinate with drivers to ensure safety at breakdown locations.
• Maintain a network of approved roadside repair vendors and shops.
• Evaluate repair rates and monitor service quality.
• Verify vendor invoices for accuracy before payment approval.
• Keep drivers, dispatchers, and operations team informed of repair status and ETAs.
• Document all breakdown incidents in maintenance management systems.
• Track repair timelines and follow up on parts orders and service delays.
• Monitor repair expenses to stay within budget.
• Minimise truck and trailer downtimes to protect load schedules and customer commitments.

Required profile

Required skills

• Maintenance management systems