Front Desk Representative – Reception & Admin

About the role

The Front Desk Representative will manage reception duties in a digital media environment, greeting guests, handling calls and correspondence, and supporting office operations. This on‑site, full‑time position requires proven front‑desk experience and strong organisational abilities.

Key responsibilities

• Maintain a tidy, presentable front desk with necessary supplies such as pens, forms and paper.
• Greet and welcome guests, answer questions, address complaints and direct visitors.
• Handle all incoming calls, redirect them appropriately or take messages.
• Receive, sort and distribute letters, packages and email communications.
• Prepare outgoing mail, draft correspondence and manage parcel shipments.
• Monitor office supplies, place orders when needed and keep updated records.
• Track office expenses and costs, and support travel arrangements and scheduling as required.

Required profile

• Proven experience as a front desk representative, receptionist or similar role.
• Familiarity with office equipment such as fax machines and printers.
• Basic knowledge of office management and bookkeeping.
• Excellent written and spoken English.
• Strong communication, problem‑solving and multi‑tasking abilities.
• High school diploma; additional qualifications are a plus.

Required skills

• Microsoft Excel
• Microsoft Word
• Proficiency with MS Office suite