Front Office Personnel

About the role

Surelift Solutions Limited, on behalf of a client in the healthcare sector, is looking for a professional Front Office Personnel to be the first point of contact for patients, visitors and stakeholders. The role involves delivering high‑quality customer service, managing appointments and supporting administrative processes in a busy clinic environment.

Key responsibilities

• Welcome and assist patients, visitors and clients courteously.
• Manage incoming calls, emails and direct inquiries to appropriate departments.
• Schedule, confirm and coordinate patient appointments.
• Register patients, maintain accurate records and process insurance information.
• Handle admissions, payments, receipts and related administrative tasks.
• Preserve confidentiality of patient records and sensitive information.
• Keep the reception area organized, professional and welcoming.
• Facilitate communication between patients and healthcare professionals.
• Support general office administration and record management.
• Resolve customer concerns and escalate issues when necessary.

Required profile

• Diploma or Degree in Business Administration, Customer Service, Healthcare Administration, Secretarial Studies or a related field.
• Minimum 1–2 years experience in a front office, reception or customer service role.
• Experience in a healthcare facility, clinic or hospital preferred.
• Familiarity with insurance billing and patient registration processes is an advantage.
• Strong communication, interpersonal and problem‑solving abilities.
• Professional appearance, integrity and a patient‑centered mindset.
• Ability to work independently and as part of a team in a fast‑paced environment.

Required skills

• Proficiency in Microsoft Office Suite.
• Ability to use office management systems.