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This job expired on 21/09/2026. It no longer accepts applications.
Guest Relations Manager
Peponi's · Comté de Nairobi
Job description
About the role
Peponi's, a contemporary Neapolitan‑style pizza restaurant in Nairobi, is looking for a Guest Relations Manager to own the end‑to‑end guest experience. You will be the point of contact for ensuring every visitor leaves with a memorable impression.
Key responsibilities
- Manage guest escalations and resolve service issues promptly.
- Maintain high levels of customer satisfaction through proactive communication.
- Train and coach team members to deliver consistent, high‑quality service.
- Coordinate closely with kitchen staff to align service flow with operational standards.
- Monitor and improve workflow efficiency to create a smooth guest journey.
Required profile
- Proven experience in hospitality management or a similar customer‑facing role.
- Strong organizational and problem‑solving abilities.
- Excellent communication and interpersonal skills.
- Ability to lead training initiatives and develop staff.
- Diploma or degree in hospitality, business management, or a related field (preferred).
- Experience with marketing and sales growth is a plus.
Required skills
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Peponi's
Comté de Nairobi
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