HUB Coordinator

About the role

As HUB Coordinator you will lead the establishment, development and day‑to‑day operations of Welthungerhilfe’s Global Admin HUB in Nairobi. The HUB is part of the ZAMI initiative, aiming to increase efficiency and compliance through standardised, digital administrative processes.

Key responsibilities

• Build, lead and continuously develop the Global Admin HUB and its team in Nairobi.
• Lead recruitment, onboarding and training of HUB team members in coordination with Head Office.
• Manage day‑to‑day operations, providing supervision, guidance and support to teams.
• Ensure timely, efficient and high‑quality service delivery in line with Service Level Agreements.
• Support the phased transition and integration of operational processes and systems into the HUB.
• Act as key liaison between the HUB, Country Offices and Head Office, ensuring effective communication and alignment.
• Coordinate resolution of operational issues together with HUB teams and relevant country stakeholders.
• Drive continuous improvement of HUB operations and adapt processes to WHH’s digital transformation.

Required profile

• University or technical college degree in a relevant field.
• 2–5 years of relevant professional experience, preferably in the Global South.
• Experience coordinating and organising operational processes; financial processing experience is a plus.
• Strong leadership and people‑management skills with the ability to develop a diverse team.
• Excellent organisational, coordination and stakeholder‑management abilities.
• Collaborative, solution‑oriented working style with sound decision‑making.
• Strong intercultural communication and negotiation skills.
• Excellent English; additional language such as French or Arabic is advantageous.

What we offer

• Fair compensation based on a transparent salary scale.
• Commitment to well‑being with focus on safety, security and health.
• Modern, agile work environment that embraces digitalisation and innovation.
• Opportunities for personal and professional growth through diverse learning programmes.
• Inclusive, diverse team where passion and expertise drive impact.