ICT and Data Protection Associate – School Technology Support

About the role

The ICT and Data Protection Associate will ensure the reliability, security and effectiveness of Sankore International School’s digital infrastructure. Reporting to the Business Manager, the role combines day‑to‑day ICT support with responsibility for safeguarding student and staff data in line with Kenya’s Data Protection Act.

Key responsibilities

• Maintain reliable internet connectivity across classrooms, offices, learning spaces and administrative areas.
• Monitor and troubleshoot networks, routers, access points, firewalls, switches and related equipment.
• Support school servers, backups, shared drives and cloud‑based infrastructure.
• Coordinate with internet service providers, vendors and technical contractors to resolve issues promptly.
• Provide first‑line ICT support to staff, learners and administrators, including setup, configuration and tracking of laptops, tablets, printers, projectors, smart boards and phones.
• Manage device inventories, asset tagging, repair logs, replacement schedules and safe disposal.
• Assist with ICT readiness for school events, assemblies and admissions activities.
• Handle student, family and staff data responsibly, ensuring lawful, fair and transparent processing.

Required profile

• Experience supporting ICT infrastructure in an educational or similar environment.
• Understanding of data protection principles and ability to apply them to school operations.
• Strong problem‑solving skills and attention to detail.
• Ability to work collaboratively with teachers, administrators and external vendors.

Required skills

• Network troubleshooting (routers, firewalls, switches, access points).
• Server administration and backup management.
• Cloud infrastructure support.
• Device configuration and asset management.
• Basic cybersecurity and data privacy practices.