Key Account Manager – Diagnostics

About the role

Roche, a global leader in healthcare, is seeking a Key Account Manager for Diagnostics to develop and execute account and portfolio strategies in Kenya and grow market share in Ethiopia. The role focuses on building strong relationships with executive decision‑makers and delivering measurable sales growth.

Key responsibilities

• Develop and implement account and portfolio strategies based on customer requirements and market insights.
• Identify sales opportunities, analyse them, prepare proposals and present them to customers.
• Run product campaigns in collaboration with Product Managers and organise campaign events.
• Respond to sales‑related queries, provide timely feedback and support to clients.
• Monitor sales performance, analyse KPIs and trends, and produce regular performance reports.
• Achieve sales targets by managing the sales pipeline, preparing proposals, securing deals and ensuring customer satisfaction.
• Maintain accurate data in the CRM system, track pipeline progress and mitigate risks.
• Support regional teams by visiting key accounts, addressing queries and strengthening client relationships.

Required profile

• Proven experience in key account management within diagnostics or healthcare.
• Strong analytical ability to interpret sales data, identify trends and act on insights.
• Excellent stakeholder management and communication skills with senior decision‑makers.
• Ability to develop and execute strategic account plans and product strategies.
• Proficiency in using CRM systems to manage pipelines and sales processes.

Required skills

• CRM system
• Sales data analysis