Key Accounts Manager

About the role

The Key Accounts Manager will be responsible for managing and growing relationships with key customers in the Western Nairobi market, focusing on quarry and construction material products. This full‑time position involves end‑to‑end account handling, from initial engagement through order fulfilment and ongoing support.

Key responsibilities

• Manage key customer accounts from initial engagement through order fulfilment and relationship management.
• Identify, develop and maintain strong relationships with existing and potential customers.
• Market and sell quarry products to existing and prospective customers.
• Develop new business opportunities and actively grow the customer base.
• Conduct regular customer visits to understand requirements and purchasing patterns.
• Follow up on quotations, orders, deliveries, payments and customer feedback.
• Ensure customers receive timely and professional service.
• Monitor competitors, market trends and pricing within the quarry products market.
• Maintain a strong sales pipeline to achieve monthly and annual targets.
• Collaborate with Quarry, Logistics, Weighbridge and Finance teams for smooth order fulfilment.
• Prepare regular sales and account management reports.
• Take ownership of agreed sales targets and pursue opportunities to exceed them.

Required profile

• Female candidate.
• Diploma or Degree in Sales, Marketing, Business Administration, Commerce or related field.
• At least 3 years of experience in sales, key account management or business development, preferably in quarry products, construction materials, aggregates or concrete.
• Strong knowledge of the Western Nairobi market and established customer networks (advantageous).
• Aggressive, ambitious, energetic and results‑oriented with a "go‑getter" attitude.
• Excellent communication, negotiation and customer relationship management skills.
• Ability to identify and convert new business opportunities.
• Valid driving licence with several years of driving experience.
• Ability to work independently, conduct customer visits and actively pursue sales opportunities.
• Target‑driven and comfortable in a performance‑based environment.

Required skills