Operations Assistant – Administration & Office

About the role

We are looking for a proactive Operations Assistant to support daily administrative and operational activities at our Westlands office. The role combines order processing, inventory management, customer service and basic finance tasks to ensure smooth business flow.

Key responsibilities

• Process customer orders, prepare quotations, sales orders, invoices and delivery documents.
• Maintain accurate transaction records and coordinate with warehouse, sales and logistics teams.
• Update stock records and generate inventory reports using Odoo Enterprise or a similar ERP system.
• Respond to customer inquiries via phone, email and WhatsApp Business, resolving issues or escalating when needed.
• Generate invoices and receipts, process transactions through eTIMS and support payment follow‑ups.
• Provide general office support, manage filing of financial and operational documents.
• Assist the sales team with reports, customer data and sales documentation.
• Manage social media content, update e‑commerce product listings and support basic digital marketing campaigns.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Sales & Marketing or related field.
• 1–2 years of experience in sales support, office administration or a FMCG/pharmaceutical environment.
• Familiarity with ERP systems, preferably Odoo Enterprise.
• Good command of Microsoft Office applications and Excel.
• Ability to handle customer communications professionally.

Required skills

• Odoo Enterprise (or similar ERP) usage.
• Microsoft Excel.
• Microsoft Office Suite.
• WhatsApp Business for customer communication.

What we offer

• Competitive monthly salary of KES 30,000–35,000.
• Full‑time permanent position in a dynamic recruitment firm.
• Opportunities for professional development and exposure to multiple business functions.