Receptionist III

About the role

The Nyandarua National Polytechnic is seeking a Receptionist III to serve as the first point of contact for staff, students and visitors. The role involves managing the front‑desk, handling enquiries and supporting the smooth operation of the institution’s administrative services.

Key responsibilities

• Man the reception area, greeting visitors and directing them to the appropriate offices.
• Handle telephone and in‑person enquiries, providing accurate information or escalating complex issues.
• Report any malfunctioning office equipment and coordinate repairs or replacements.
• Maintain a tidy and professional reception environment, including brochures and application materials.
• Perform general clerical tasks such as copying, filing, and scheduling.
• Maintain up‑to‑date staff directories, emergency contacts and other reference information.
• Process records such as transcripts and certificates, ensuring proper tracking.

Required profile

• Kenya Certificate of Secondary Education (mean grade D) with at least D+ in English and Kiswahili.
• Certificate in Customer Care, Office Management, Front Office, Secretarial Studies or a related field.
• Certificate in computer applications.

Required skills

• Proficiency in basic computer applications.