Technical Sales Representative – Key Accounts

About the role

Engage daily with existing customers, distributors, end‑users and converters in Nairobi. Promote sales and distribution through a strong network of contacts, expanding the product portfolio and market share while delivering high levels of service.

Key responsibilities

• Conduct needs analyses and follow up on new sales leads to build a detailed project pipeline.
• Identify and develop growth opportunities with distributors, converters and end‑users.
• Manage customer value plans, track forecasts and provide input to S&OP meetings.
• Provide product and brand training, technical advice and conduct product trials.
• Log customer interactions in Salesforce, handle pricing negotiations and follow up on complaints and payments.

Required profile

• Minimum 6 years of external field sales and customer service experience in a three‑tier distribution model.
• Strong knowledge of print applications and ability to solve production issues.
• Valid driver’s licence and reliable personal vehicle.

Required skills

• Technical knowledge of print applications and product specifications.
• Proficiency with Salesforce.com for customer relationship management.
• Proficiency with Microsoft Office suite for reporting and analysis.