Telesales Team Lead
SunCulture · Nairobi
Job description
About the role
SunCulture is looking for a dynamic Telesales Team Lead to head its growing telesales department in Nairobi. Reporting to the Director of Commercial, you will set sales targets, coach the team and ensure high‑quality customer interactions.
Key responsibilities
- Define weekly and monthly sales targets and monitor KPIs to achieve SunCulture’s revenue goals.
- Lead, motivate and conduct regular check‑ins with the telesales team, providing constructive feedback.
- Oversee recruitment, onboarding and continuous training of new and existing agents.
- Manage performance reviews, track metrics and implement strategies to reduce attrition.
- Handle escalated customer issues and present high‑level sales reports to senior management.
Required profile
- Proven experience in telesales with a track record of meeting or exceeding targets.
- Strong managerial and multitasking abilities.
- Excellent communication and problem‑solving skills.
- Ability to develop and implement sales strategies.
Required skills
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Published 1 month ago
Expires 1 week from now
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SunCulture
Nairobi
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