Customer Service & Admin Assistant

About the role

We are looking for a proactive Customer Service & Admin Assistant to deliver high‑quality support to our clients while handling day‑to‑day administrative tasks. The role combines front‑line communication with behind‑the‑scenes coordination, ensuring a smooth and professional experience for customers and internal teams alike.

Key responsibilities

• Respond to customer inquiries via email, phone, chat and other channels, providing accurate information and timely solutions.
• Handle complaints, follow‑ups and escalations, directing complex issues to the appropriate team.
• Maintain detailed records of interactions, requests and resolutions.
• Manage calendars, schedule appointments, meetings and coordinate with internal and external contacts.
• Organise digital files, documents and databases; perform data entry and keep customer and administrative information up to date.
• Prepare reports, spreadsheets, presentations and monitor administrative deadlines.
• Assist with invoices, expenses, orders and other operational processes.
• Support onboarding, internal projects and identify recurring issues for continuous improvement.

Required profile

• Excellent verbal and written communication skills with a customer‑focused attitude.
• Strong attention to detail, organization and ability to manage multiple tasks simultaneously.
• Professional, reliable, empathetic and proactive approach to work.
• Ability to work independently, take initiative and collaborate with remote teams.
• Reliable internet connection and a suitable remote‑work setup.

Required skills

• Proficiency with Google Workspace or Microsoft Office.
• Experience using CRM systems, spreadsheets, calendars, email and chat tools.
• Strong computer and digital literacy.