Enterprise Applications Support Officer

About the role

The Enterprise Applications Support Officer will ensure the smooth operation of the bank's critical enterprise systems, monitor performance, and provide timely assistance to users across the network. This role combines technical troubleshooting with user training to maintain high service standards.

Key responsibilities

• Support and maintain enterprise applications, monitoring performance and availability.
• Troubleshoot network and system issues, documenting infrastructure changes.
• Assist with system roll‑outs and the setup of new branch locations.
• Provide routine user support and training on network configurations and VOIP.
• Manage network security components, including firewalls, VPNs, and respond to security incidents and audit findings.

Required profile

• Bachelor’s degree in IT or a related field.
• CCNA and relevant security certifications.
• 1–2 years of experience in network infrastructure.
• Knowledge of BGP, OSPF, VLANs, firewalls, VPNs, and IP telephony.

Required skills

• Enterprise application support
• Network performance monitoring
• Troubleshooting and documentation
• System rollout and branch setup
• User training on VOIP and network configurations
• Firewall and VPN management
• Security risk response and audit handling
• BGP, OSPF, VLAN configuration
• IP telephony (VOIP)
• CCNA certification