Office Manager / Receptionist

About the role

Petanns Institute of Business Studies (PIBS), a technical training institution in Nairobi, is looking for an Office Manager/Receptionist to oversee front‑office operations and provide excellent customer service. The role involves managing daily front‑office functions, ensuring smooth registration processes, and supporting the institute’s outreach efforts.

Key responsibilities

• Handle customer service inquiries and provide support to students and visitors, ensuring a positive experience.
• Register new students and maintain accurate enrollment records, facilitating smooth admissions.
• Conduct telemarketing activities to promote the institute’s training programs and attract prospective learners.
• Collect fees, manage cash handling procedures, and ensure accurate financial records.
• Perform general branch administrative activities, assisting with day‑to‑day office tasks.

Required profile

• Certificate or Diploma in a business‑related field.
• At least one year of experience managing front‑office operations.
• Male candidates are encouraged to apply.