Operations Assistant/ Office Admin

About the role

The Operations Assistant/Office Admin will support daily coordination of personnel across client sites, ensuring smooth deployment and compliance with company standards. This role combines administrative duties with on‑the‑ground operational oversight in a fast‑paced environment.

Key responsibilities

• Assist in daily coordination and deployment of staff to client locations.
• Monitor attendance, shift allocations, relievers, and staff scheduling.
• Conduct supervision visits and inspections to verify compliance.
• Respond to operational incidents, emergencies, alarms, and client concerns.
• Prepare and submit daily, weekly, and incident reports accurately.
• Maintain records of deployments, leave schedules, and staff movements, including pick‑ups and drop‑offs.
• Liaise with clients on operational matters to ensure satisfaction.
• Support investigations of incidents, thefts, accidents, or disciplinary issues.
• Coordinate staff replacements, emergency relievers, and shift changes.
• Assist with recruitment, induction, and on‑site training where required.
• Conduct spot checks to ensure staff alertness and effectiveness.
• Ensure proper use and maintenance of company vehicles, motorcycles, radios, and equipment.
• Enforce company policies, operational standards, and procedures.
• Work closely with the Operations Manager and Supervisors to improve service delivery.
• Deliver documents, uniforms, equipment, and other materials to various sites.

Required profile

• Degree in Security Management, Criminology, Business Administration or related field (preferred).
• Previous experience in security operations or supervision (preferred).
• Strong communication, report writing, and interpersonal abilities.
• Ability to work under pressure and respond effectively to emergencies.
• Valid driving licence and confidence in driving; motorcycle riding is an advantage.
• Willingness to work flexible hours, including nights, weekends, and public holidays.

Required skills

• Proficiency with Microsoft Office applications.