Business Growth and Development Manager

About the role

The Business Growth and Development Manager will lead the Githurai, Kiambu and Nyeri branches, driving portfolio growth, digital adoption and Bancassurance through client acquisition, retention and strong relationship management.

Key responsibilities

• Develop and implement branch business initiatives aligned with Faulu’s overall strategy to achieve growth and profitability targets.
• Lead sales of all products and services, motivate the sales team, and nurture profitable relationships with customers, community and government stakeholders.
• Manage branch operations, budgeting, cost control and compliance while ensuring high standards of customer service.
• Provide coaching, performance management and succession planning for branch staff.

Required profile

• Proven experience managing small to medium sized teams in a financial services environment.
• Strong track record in business development, sales leadership and customer relationship management.
• Ability to analyse market trends, identify opportunities and drive strategic initiatives.

Required skills

• Leadership and people management.
• Customer relationship and account management.
• Budgeting and cost management.