Customer Sales Advisor

About the role

A leading manufacturing company, recruited through Summit Recruitment & Search, is looking for a Customer Sales Advisor in Nairobi. The role retains and selectively grows transactional customers by handling inbound sales enquiries and running outbound sales campaigns.

Key responsibilities

• Handle inbound customer sales enquiries for all customer personas and route them to the right sales channel (field sales, internal sales)
• Answer customer queries on price, availability and lead time, qualify needs before quoting and only quote once requirements are known
• Identify customer pain points, qualify and quantify opportunities, and redirect queries to other sales team members
• Achieve sales targets and reduce churn by contacting each transactional customer at least once a year
• Follow up opportunities under KES 1 million and run outbound campaigns, managing leads and opportunities through CRM (e.g. replacement valves, filters, repair kits)
• Reactivate dormant customers and execute MRO-type upselling and cross-selling
• Develop call plans with the sales team so quotations under KES 1 million are followed within 24 hours
• Support key account managers, field-based and internal sales engineers on technical and commercial enquiries, including complex opportunities such as expand and refurbish, sustainability and energy saving

Required profile

• Diploma or bachelor's degree in Business, Marketing or a related field
• Previous experience in a technical or commercial role within manufacturing industries
• Confident, professional presentation and IT literacy
• Target-driven, empathetic and good listener

Required skills

• CRM usage (desirable)
• Power BI (desirable)