Portfolio Officer

About the role

Buysimu Technologies Limited is hiring a full-time Portfolio Officer based in Nairobi (Westlands). The role handles customer interactions, resolves disputes and ensures timely debt recovery while maintaining high customer service standards.

Key responsibilities

• Contact customers by phone, email, SMS and in writing to recover outstanding debts, negotiate payment arrangements and follow up on delinquent accounts.
• Communicate professionally and empathetically with debtors, address disputes about outstanding balances and explain payment options and financial assistance programmes where applicable.
• Maintain accurate records of collection activities in company systems, prepare reports on collection status and outstanding debts, and document interactions for legal and compliance purposes.
• Ensure compliance with debt collection laws and industry regulations, and work with legal teams on escalated cases.
• Meet individual and team collection targets, develop strategies to improve collection efficiency and reduce bad debts, and share feedback with management.

Required profile

• Bachelor's degree in Business, Finance, Marketing or a related field is preferred.
• Proven experience in customer service, debt collection, sales or a related role.
• Strong communication and negotiation skills.
• Ability to work independently and as part of a team.
• Knowledge of the financial services industry is an added advantage.

Candidates apply through the company; applications received by 30 November 2026 are considered, and only shortlisted candidates will be contacted. Applicants who do not hear back by 15 December 2026 should assume their application was unsuccessful.