Salesforce Administrator – CPQ Specialist

About the role

The Salesforce Administrator Specialist supports a fast‑growing SaaS organization by delivering proactive user support, training, and system enhancements. Working closely with Sales, Marketing, Service, and Finance teams, the role ensures Salesforce platforms are aligned with business needs and scalable for future growth.

Key responsibilities

• Provide daily end‑user support, training, and guidance to boost Salesforce adoption.
• Troubleshoot issues, build reports, and optimize business processes while maintaining documentation and customizations.
• Partner with leadership to gather requirements, define technical specifications, and configure solutions.
• Manage project deliverables, collaborate across functions, and research native features or managed packages.
• Administer and customize Sales Cloud, Service Cloud, Knowledge, Communities, and automate processes using Flow.
• Lead CPQ initiatives: configure contracts, quotes, orders, products, pricing, and apply best practices.
• Perform data imports, cleansing, deduplication, and ensure data integrity.
• Support occasional domestic travel for meetings, events, or training.

Required profile

• Self‑motivated, solutions‑oriented professional with strong analytical abilities.
• Excellent verbal and written communication skills for cross‑team collaboration.
• Ability to manage competing priorities and deliver projects on time.

Required skills

• Salesforce (Sales Cloud, Service Cloud, Knowledge, Communities)
• Salesforce CPQ configuration
• Salesforce Flow automation
• Advanced reporting and dashboard creation
• Data management (import, cleansing, deduplication, optimization)
• Integration of Salesforce with internal and external systems
• Experience with managed packages and native Salesforce features