Scheduler / Client Service Manager

About the role

We are looking for a Scheduler / Client Service Manager to coordinate reliable home‑care services for our clients. Working on‑site in a fast‑paced, client‑focused environment, you will ensure caregiver shifts are covered, maintain continuity of care, and uphold agency standards.

Key responsibilities

• Manage client schedules and assign caregivers.
• Respond to call‑offs and arrange coverage promptly.
• Communicate schedule updates with clients and caregivers.
• Monitor open shifts and maintain caregiver continuity.
• Address client concerns and escalate issues when necessary.
• Track authorizations to avoid overages.
• Maintain accurate documentation in WellSky for payroll and billing.
• Participate in on‑call rotation to resolve after‑hours service issues.

Required profile

• Experience in home‑care operations.
• Supervisory experience preferred.
• Strong scheduling expertise and ability to manage multiple priorities.
• Familiarity with WellSky system.
• Excellent communication and problem‑solving skills.

Required skills

• WellSky