Scheduler

About the role

The Scheduler will support the high‑performance office environment of Right at Home, ensuring smooth coordination of caregiver activities and maintaining strong communication with associates and clients. This on‑site role in Nairobi requires a positive attitude and the ability to multitask effectively.

Key responsibilities

• Maintain constant communication with associates and clients to evaluate service quality.
• Serve as liaison between caregivers and the Office Manager.
• Receive referrals and address concerns related to company services.
• Support sales, marketing, and public relations efforts as needed.
• Schedule and coordinate caregivers’ daily activities.
• Perform payroll‑related tasks: verify timesheets, update phone system records, and conduct data entry.
• Maintain accurate documentation in ClearCare, ensuring up‑to‑date files for all caregivers.
• Perform on‑call duties for after‑hours coordination.
• Interview, assess, and test candidates, ensuring a positive candidate experience.
• Support recruitment, hiring, onboarding, training, and disciplinary actions.
• Carry out general office functions and administrative tasks.
• Execute other duties assigned by the Operations Manager.

Required profile

• High school diploma or equivalent.
• At least 2 years of administrative or business experience.
• Basic office, computer, and organizational skills.
• Excellent interpersonal and phone communication abilities.
• Knowledge of common medical terminology.
• Homecare scheduling experience is mandatory.
• Proficiency in reading, writing, and communicating in English.

Required skills

• ClearCare scheduling software.