Senior Servicing Officer – Life Business

About the role

The Senior Servicing Officer plays a pivotal role in overseeing complex scheme servicing operations within the Group Life and Credit Life portfolio. You will ensure policy endorsements, member updates, and servicing transactions are accurate, compliant, and delivered to a high standard.

Key responsibilities

• Review and approve complex scheme endorsements, benefit changes, and member movements for accuracy and compliance.
• Validate policy documentation such as schedules, member certificates, and debit notes before dispatch.
• Reconcile scheme data with schedules and premium remittances, escalating discrepancies.
• Provide technical support and training to junior officers to maintain consistency and quality.
• Coordinate with underwriting, claims, retention, and reinsurance teams on scheme-specific requirements.
• Respond to client and broker servicing queries, ensuring appropriate resolution and follow‑up.
• Participate in servicing reviews and audits, maintaining audit readiness and documentation accuracy.
• Generate periodic reports on SLA adherence, scheme performance, and pending tasks.
• Ensure all activities comply with AML regulations, the Data Protection Act, and Insurance Regulatory Authority guidelines.
• Escalate any irregularities related to client data in line with compliance protocols.

Required profile

• 3–4 years’ experience in group life administration or corporate servicing.
• Bachelor’s degree in Commerce (BCOM) or a related business field.
• Professional insurance qualification (e.g., AIIK, ACII, LOMA).

Required skills

• Excellent understanding of life insurance operations and administration workflows.
• Strong leadership and quality‑assurance capabilities.
• High attention to detail and data accuracy.
• Effective communication and stakeholder‑management abilities.
• Proficiency in policy administration systems and Excel.