Skincare Consultant

About the role

A beauty and skincare retailer specialising in Korean and American brands is looking for a friendly, knowledgeable and confident Skincare Consultant for a full-time, on-site position in Nairobi. The consultant advises customers on products and routines, creates social media content, processes orders and supports daily shop operations. The advert was posted on 5th November 2026.

Key responsibilities

• Welcome customers, conduct one-on-one skincare consultations and recommend products and routines based on skin type and needs
• Handle enquiries received by Instagram direct message, WhatsApp and the website, and follow up with customers
• Explain product ingredients, benefits, usage and the correct order of application
• Appear on camera to present products and share tips, and support social media content and promotional campaigns
• Receive and process orders from the website, social media and WhatsApp, pick and pack accurately, coordinate with couriers and record sales
• Maintain a clean, organised shop, arrange displays and testers, receive and store stock, run stock counts and report low stock or near-expiry items

Required profile

• Certificate, diploma or equivalent training in Beauty Therapy, Esthetics or a related field
• At least one year of experience in an esthetics clinic or retail beauty store
• Fluency in spoken and written English
• Practical knowledge of skincare products, skin types and common concerns
• Added advantage: hands-on knowledge of Korean and American brands, good spoken Kiswahili, experience with content creation apps and familiarity with online customer engagement

Required skills

• Customer service and communication skills
• Confidence on camera
• Organisation and attention to detail
• Interpersonal skills

To apply, candidates send their details by email to the recruitment agency handling the advert.