Technical Support Engineer

Niyukti Systems, Inc

🇬🇧 English

Job description

About the role

We are seeking a Technical Support Engineer to deliver enterprise‑level assistance to our customers. In this role you will diagnose and resolve software, hardware and network issues while guiding users through installation and configuration of applications.

Key responsibilities

Diagnose and troubleshoot software and hardware problems.
Resolve network connectivity issues and configure operating systems.
Provide remote support using desktop‑sharing tools.
Respond to client queries via email, chat and phone, delivering clear written instructions and technical manuals when needed.
Assist customers with installing applications and programs.

Required profile

Degree in Computer Science, IT, Software Engineering or a related field.
Relevant certifications (e.g., Microsoft, Cisco, Linux) are a plus.
Strong desire to help people and ability to explain technical concepts in simple terms.

Required skills

Software troubleshooting
Hardware troubleshooting
Network troubleshooting
Operating system configuration
Remote desktop support
Microsoft technologies
Cisco networking
Linux operating system

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Published 4 weeks ago

Expires 1 month from now

36 views · 1 interested

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