Telesales Officer

About the role

Keep IT Cool is hiring a full-time Telesales Officer based in Westlands, Nairobi. The role turns leads from digital advertising campaigns into paying customers by making outbound calls, following up and closing sales.

Key responsibilities

• Convert leads generated through the company's digital advertising campaigns into paying customers.
• Make outbound calls, engage prospective customers and promote the company's products and services.
• Follow up on leads, close sales and encourage repeat purchases.
• Achieve daily, weekly and monthly sales and conversion targets.
• Record customer interactions, orders and sales performance accurately.
• Coordinate with the Marketing, Operations and Delivery teams to ensure excellent customer service.

Required profile

• Diploma or degree in Sales, Marketing, Business Administration or a related field.
• 1 year of proven experience in telesales, sales or customer service is preferred.
• Excellent communication, negotiation and relationship-building skills.
• Ability to meet sales targets and work under minimal supervision.
• Self-motivated, persuasive and results-oriented.
• Strong record-keeping and reporting abilities.

Required skills

• Proficiency in Microsoft Office and CRM systems.