Customer Service Operations Coordinator (Remote, Kenya)

About the role

Cloverleaf Care, a rapidly expanding US healthcare services company, is hiring a Customer Service Operations Coordinator for its Operations group. This is a full-time, 100% remote position based anywhere in Kenya, covering the US day shift (7:30 PM - 4:30 AM EAT, Monday to Friday). Candidates should have 3+ years of experience as a Customer Service Representative, excellent spoken and written English, a college degree, and a college degree.

Key responsibilities

• Schedule and coordinate the day-to-day activities of healthcare workers.
• Screen and hire caregivers, and match the best caregiver to each client.
• Communicate regularly with field staff, build strong relationships, promote the employer's brand and help retain top talent.
• Build rapport with US-based team members and manage the service delivery platform to company standards.
• Answer phone calls and provide excellent customer service.
• Prepare daily and weekly staffing reports and support payroll functions.
• Provide HR support to healthcare workers.

Required profile

• 3+ years of experience as a Customer Service Representative; team customer service experience required.
• Exceptional spoken and written English; expert-level computer skills with documents, spreadsheets and web applications.
• Detail-oriented, organized, dependable and able to handle time-sensitive work without constant supervision.
• Dedicated home office with reliable high-speed internet, computer, webcam, headset and power.
• Clear phone voice quality and HD video quality during the hiring process.

What we offer

• Permanent remote work from home in a supportive team environment.
• Long-term career path in healthcare operations, scheduling, staffing, recruitment, HR support and service coordination.
• Training in US healthcare operations and remote service delivery.
• Recognition and performance incentives from management.