Account Manager

About the role

We are looking for an experienced Account Manager to lead commercial relationships with a portfolio of store partner brands in Nairobi. You will act as the primary point of contact, driving growth and ensuring partner success across Bolt's logistics platform.

Key responsibilities

• Own relationships with a portfolio of store partner brands, serving as their main commercial liaison within Bolt.
• Retain and expand the portfolio by monitoring account health, identifying new location, category and campaign opportunities, and converting them into incremental volume and revenue.
• Track account performance against commercial targets, use data to spot growth blockers, and turn insights into actionable plans.
• Prepare and lead regular business reviews, delivering structured insights and practical recommendations.
• Manage and execute consumer‑facing campaigns with partners, ensuring smooth delivery and continuous performance improvement.
• Ensure partners meet operational KPIs such as availability, catalogue quality, fulfilment and customer experience, resolving day‑to‑day issues and coordinating systemic solutions with Merchant Operations.
• Respond promptly to partner queries and collaborate with cross‑functional teams (Merchant Operations, Campaigns, Tech Support) to remove blockers and support partner launches.

Required profile

• 3+ years of experience in account management, consulting, business development or other commercial roles, preferably in grocery, retail, FMCG, e‑commerce, marketplaces or delivery.
• Proven track record of achieving revenue targets and key commercial metrics across a portfolio of accounts.
• Strong analytical ability to interpret data, generate insights and support decision‑making.
• Commercial mindset with the ability to identify opportunities, build long‑term relationships and influence partner outcomes.
• Highly organised, with excellent prioritisation and time‑management skills across multiple accounts.
• Proactive, ownership‑driven and comfortable working autonomously.
• Excellent written and verbal communication skills in English and Kiswahili.

Required skills