Associate Client Manager

About the role

The Associate Client Manager will support the Client Management team in nurturing and expanding relationships with assigned accounts, focusing on retention, growth and overall client satisfaction.

Key responsibilities

• Support the team in managing and growing relationships to drive expansion and renewals across all solutions within assigned foundational accounts.
• Assist in minimizing churn, maximizing retention and uncovering new business opportunities.
• Help drive client satisfaction throughout the buying process by supporting commercial agreements.
• Engage with clients to address concerns and recommend appropriate solutions.
• Identify client needs and generate demand through digital marketing channels.
• Build enduring relationships by understanding client industry, business environment and strategy.
• Articulate how NTT DATA’s services and solutions add value, focusing on product offerings.
• Collaborate with vendors to achieve required results.
• Use sales tools and methodology to manage territory, accounts, pipelines and forecasts.
• Develop open communication channels with each client and act as the reliable point of contact.
• Support revenue growth by inspiring clients to procure additional services.
• Implement governance and compliance policies and monitor financial governance.

Required profile

• Strong sales business acumen with a focus on planning and leveraging data.
• Ability to understand clients’ commercial and financial aspects to deliver value.
• Client‑engagement mindset throughout the client lifecycle.
• Effective communication and relationship‑building skills.
• Performance‑driven orientation with a focus on client service.
• Awareness of governance, compliance and financial risk management.

Required skills