Customer Success Engineer

About the role

Ajua is looking for a Customer Success Engineer to ensure a best‑in‑class experience for its clients across Africa. You will guide customers through onboarding, maintain platform performance, and collaborate with engineering to continuously improve the SaaS product.

Key responsibilities

• Understand and communicate Ajua’s platform stack and its technical capabilities.
• Maintain platform uptime, performance, stability, and scalability at client sites.
• Support client onboarding and manage technical projects from start to finish.
• Attend client and sales meetings to capture challenges and translate them into technical solutions.
• Provide troubleshooting and resolve platform issues in partnership with the Customer Success and Engineering teams.
• Track feature requests, work with product teams, and contribute to test plans and user testing.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or related field.
• Minimum 3 years of experience in a customer‑facing technical role.
• Strong problem‑solving abilities and proactive communication skills.
• Detail‑oriented, dependable, with a passion for service delivery.

Required skills

• Linux operating systems
• Web services and API concepts
• Object‑Oriented Design (OOD)
• Relational and NoSQL databases
• Test‑driven development

What we offer

• Great and fun work environment with brilliant minds.
• Competitive salary and benefits.
• Opportunity to shape impactful products in a growth‑stage startup.