Debt Collection Officer (Full‑Time)

About the role

The Debt Collection Officer will manage overdue accounts for our clients, advising customers on repayment options, negotiating settlements, and ensuring timely recovery while upholding data integrity and high standards of customer service.

Key responsibilities

• Advise customers on debt repayment strategies and consequences of default.
• Contact customers via phone, email or in‑person to discuss overdue payments and review credit terms.
• Organise and implement appropriate debt recovery methods and techniques.
• Record, verify and validate customer details received from clients.
• Provide accurate account information such as balances and account numbers.
• Update system reports to support the collection process.
• Maintain confidentiality and data integrity of customer information.
• Attend scheduled and unscheduled meetings with customers.
• Respond promptly to customer communications through all channels.
• Initiate clearance for settled debts upon receipt of proof of payment.
• Mediate disputes between customers and clients.
• Monitor and control portfolio performance and prepare required reports.

Required profile

• Certificate or Diploma from a recognised institution.
• Minimum one year experience in a reputable debt collection firm.
• Strong communication and interpersonal abilities.
• High integrity, honesty and a positive work ethic.
• Ability to work under pressure with minimal supervision.

Required skills

• Basic computer literacy.