Debt Collection Supervisor – Call Centre Manager
MOGO Kenya · Nairobi
Job description
About the role
MOGO Auto Limited is seeking an experienced Collections & Contact Centre Manager to lead early and middle‑stage debt collection operations. You will oversee a large team of collection agents, drive performance, and shape the strategy for a high‑impact call centre environment.
Key responsibilities
- Manage contact centre and collections operations for 200+ agents.
- Coach teams, develop capabilities, and ensure high performance.
- Oversee collections technology, telephony systems, and automation tools.
- Implement AI‑driven improvements, A/B testing, and quality assurance.
- Analyse data, produce reports, and optimise performance metrics.
- Lead process improvement initiatives to increase operational efficiency.
Required profile
- Commercially minded leader with proven experience in debt collections and call‑centre environments.
- Strong analytical ability and people‑leadership skills.
- Familiarity with Webitel, Grafana, BI tools, telephony, automation and AI technologies.
Required skills
- Webitel
- Grafana
- BI tools
- Telephony systems
- Automation platforms
- AI‑driven analytics
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Kenya.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 month ago
Expires 3 weeks from now
62 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
MOGO Kenya
Nairobi
Related job offers
-
Call Centre Intern (Debt Collection)
Zenka Digital Nairobi -
Telesales Agent – Retail Banking
SBM Bank Nairobi -
Tele Sales Executive – Mandarin Speaking (Nairobi)
DHL Express Nairobi -
Customer Service Intern
iNet Africa Malindi -
Bilingual Customer Service Representative (English & French)
Solvo Global Comté de Nairobi