Front of House Receptionist (Gym) - Westlands

About the role

A well-established gym in Westlands, Nairobi, is looking for a customer-focused Front of House Receptionist. The person is the first point of contact for members and visitors and helps create a welcoming, professional environment. The ideal candidate lives nearby and is comfortable working shifts.

Key responsibilities

• Greet members and visitors warmly and professionally.
• Handle check-ins, membership inquiries and direct people to the right facilities or classes.
• Answer calls and emails about memberships, classes and services.
• Keep the front desk clean and organised.
• Process membership payments and class bookings and keep accurate records.
• Support gym management with member records and scheduling.
• Help manage gym supplies and liaise with the maintenance team.

Required profile

• 2 years' experience in a front-of-house, receptionist or customer service role, preferably in fitness, hospitality or retail.
• Professional demeanour and strong verbal communication skills.
• Strong customer service skills and ability to work under pressure, especially at peak hours.
• Flexible availability to work shifts, including early mornings and evenings.
• Lives within a convenient commute to Westlands.

Required skills

• Basic proficiency in MS Office Suite.
• Experience with booking or scheduling software.

Applications are made through the recruitment agency's website; candidates who do not hear back within two weeks are not shortlisted for this role.